Hairburst instructed That Works Agency to build an interactive Subscription System to sit on their store. After the first brief, it was clear that an off-the-shelf app wouldn't fit the bill for their high expectations.
Hairburst needed something that gave them full control over the page moving forward, worked seamlessly with brilliant user experience and communcated with fulfilment/shipping integrations.
With this in mind, we set to work creating a custom subscription module that works with Recharge to handle customer billing and accounts, and their DPD integration to handle the complex fulfilment requirements.
We designed the whole page from the ground up consulting with Hairburst on the design. The page has a built-in module for users to customise their subscription and shows key information such as the next charge date and what's included in their box.
The main challenge, the subscription box's content changes each time the box gets re-ordered, meaning packaging inserts and product SKU's needed to change with each billing cycle.
Once the user experience has been completed we set to work developing and pulled together the strings for it to work seamlessly across billing, customer service, and fulfillment. E-commerce art. 👌
Hairburst Subscription Custom Module! 🎁
UX DESIGN | CUSTOM DEVELOPMENT | RECHARGE | FULFILMENT INTERGRATION